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Paying

Checkout hands you to our payment provider, where you pay by card or mobile money. We never see or store your card details.

Every price on the site is in US dollars. Your bank converts at its own rate.

Your order is created before you pay, so if a payment fails you can try again from the order rather than starting over.

Following an order

Signed in, every order is under Your orders. As a guest, your confirmation email carries a private link — and if you lose it, the tracking page will pull the order up from its number and code.

An order from three shops arrives as three parcels, and each shop updates its own part as it is prepared, shipped and delivered.

Cancelling

You can cancel an order yourself while it is still awaiting payment. Once it is paid the makers have started work, so write to us instead and we will sort it out with the shop.

Accounts

You do not need an account to buy. If you create one afterwards using the same email address, the orders you placed as a guest join it once you confirm the address.

Confirming your email is what moves those orders across, so it is worth doing.

Selling here

Listing is free. The platform keeps a share of each sale, agreed with you when your shop is verified; the rest lands in your wallet when the order is delivered.

A product is only public when it is published and your shop is verified. If a listing is not showing, one of those two is usually why.