Contact

A real person reads these. Tell us what happened and we will tell you what we can do.

How to reach us

Email: support@iyawe.art — the fastest route for anything about an order
For a specific order, include your order number. It looks like IYW-260804-0042 and is in your confirmation email.
If a piece arrived damaged, attach photographs. It is what lets us settle it with the maker the same day rather than the same week.

What to expect

We answer most messages within one working day. Anything involving a refund or a return usually takes two, because the shop has to be part of the conversation.

We will not ask you for card details, passwords or a one-time code. Nobody from IYAWE has any reason to.

If you make things

Questions about opening a shop, fees, payouts or a product that will not publish are best sent to the same address. Say that you are a maker and name your shop.

If your shop is already verified, the seller dashboard has a help page covering the rules the platform actually enforces.

Other things

Press, partnerships and anything that is not an order: same address, and give us a sentence of context so it reaches the right person.